Last modified: December 1, 2020.
Introduction
At Lakewood Church, Joel Osteen Ministries, Canada (the “Church” or “Ministry”), we respect your privacy and are committed to protecting it through our compliance with this policy. In this Privacy Policy, the words “we,” “our,” and “us” mean and refer to Lakewood Church, Joel Osteen Ministries, Joel Osteen Ministries, Canada, and Joel Osteen Ministries, Australia.
This policy describes the types of information we may collect from you or that you may provide when you visit any of our family of websites, including, www.lakewoodchurch.com ; www.joelosteen.com; www.joelosteen.ca; victoriaosteen.com; lisacomes.com; paulosteen.com; iglesialakewood.com; generationhopeproject.com; joelosteen.com.au and any other website owned and operated by us (collectively our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy also applies to information we collect:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this Privacy Policy. If you do not agree with it, your choice is not to use our Website.
This policy addresses the following:
Are Children Allowed to Use our Site?
What Information Do We Collect About You and How Do We Collect It?
What Information Do You Provide to Us?
What Information Do We Collect Through Automatic Data Collection Technologies?
Third-Party Use of Cookies and Other Tracking Technologies
What Information Do We Collect Offline?
How Do We Use Your Information?
Disclosure of Your Information/Use of Service Providers
Notice Regarding Location of Records and Service Providers
What Choices Do You Have About How We Use and Disclose Your Information?
How Do You Access and Correct Your Information?
Additional Information for Mobile Users
Are Children Allowed to Use our Site?
Our Website and Application are not intended for children under 18 years of age. If you are under 18, you may use the Website and Application only with the involvement of a parent or guardian. No one under age 18 may provide any personal information to or on the Website or Application. We do not knowingly collect personal information from children under 18 on our Website and Application. If you are under 18, do not use or register, make any purchases, or use any of the interactive or public comment features on this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or user name you may use. If we learn we have collected or received personal information from a child under 18 on our Website of Application without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@lakewoodchurch.com or in Canada at privacycanada@joelosteen.com.
What Information Do We Collect About You and How Do We Collect It?
We collect several types of information from and about users of our Website and Application, including information:
We collect this information:
What Information Do You Provide to Us through our Website?
The information we collect on or through our Website and Application may include:
Your User Contributions are posted at your own risk.
What Information Do We Collect Through Automatic Data Collection Technologies?
As you navigate through and interact with our Website or Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking), including but not limited to Google Analytics. Such technologies utilize analytic advertising features and implements cookie data collection that is then transferred to third parties. All information as collected and shared by Google Analytics regarding your visits to this Site is governed by Google’s Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling cookies on your browser.
We currently do not respond to Do Not Track signals.
The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service, including by enabling us to:
Occasionally a user’s behavior within our family of websites will trigger an automated response or series of responses that is designed to help the user further engage with our ministry or ministries.
The technologies we use for this automatic data collection may include:
We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website may be served by third parties, including ministry affiliates, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
What Information Do We Collect Offline?
When you contact us by mail, telephone, or other means to support us through donations, access our products, programs, or services, or otherwise communicate with us, we collect:
How Do We Use Your Information?
We use information that we collect about you or that you provide to us, including any personal information:
Disclosure of Your Information/Use of Service Providers
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
As a general rule, all information about our supporter and others who access our programs, products, and services is held by us in strict confidence and, except in limited circumstances, is not revealed to anyone else unless expressly or implicitly authorized by such individuals.
Each of the Joel Osteen Ministry Affiliates (including Joel Osteen Ministries, Canada, Joel Osteen Ministries, Canada, and Joel Osteen Ministries, Australia) offers its programs, products, and services in affiliation with Joel Osteen Ministries and Lakewood Church. Many of the affiliates’ administrative functions and certain other services are performed on their behalf by Joel Osteen Ministries and Lakewood Church in the United States for these purposes.
Notice Regarding Location of Records and Service Providers:
Electronic records for Joel Osteen Ministries and Joel Osteen Ministries, Canada, and their international affiliates, are maintained in the United States by Lakewood Church. Lakewood Church uses suppliers and service providers in the United States to perform services on its behalf. If you have questions about the collection, use, disclosure, or storage of personal information by service providers, please contact our Privacy Officer at privacy@lakewoodchurch.com, or in Canada at privacycanada@joelosteen.com.
We may disclose personal information that we collect or you provide as described in this Privacy Policy:
We offer our programs and services in a common mission with our international affiliates within the Joel Osteen Ministries group, including Joel Osteen Ministries, Canada and Joel Osteen Ministries, Australia. Personal information of users of our Website outside of Canada and the United States may, unless you request otherwise, be shared with our international affiliates if their activities are more closely matched to your needs and requirements.
What Choices Do You Have About How We Use and Disclose Your Information?
You do have choices about how we use and disclose your information. If you do not want your information used or shared in accordance with this notice:
To close your account, please make your request by emailing us at privacy@lakewoodchurch.com, or in Canada at privacycanada@joelosteen.com.
Please note: We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
In addition, if you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.
How Do You Access and Correct Your Information?
If you would like to review and change your personal information, you may do so by:
To close your account, please make your request by emailing us at customerservice@lakewoodchurch.com.
Please note: We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
In addition, if you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.
For any other requests to access or review your information, please send an email at privacy@lakewoodchurch.com, or in Canada at privacycanada@joelosteen.com.
We have implemented measures to help secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls or cloud storage provided by a third-party hosting company. Any payment transactions will be encrypted during transition.
The safety and security of your information also depends on you. Where we have given or you have chosen a password for access to certain parts of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. And we urge you to be careful about giving out information in public areas of the Website like Pray Together, comments sections, or message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
This policy may change from time to time. Your continued use of this Website and Application after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. The date the Privacy Policy was last revised is identified at the top of the page.
If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website or Application home page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
Additional Information for Mobile Users
Our Application does not pull contact information, friends’ lists, contacts’ lists, or check-ins.
Our Application does collect precise information about the location of your mobile device if you allow the Application to gather such information. We use your location information to provide requested location services, to connect you to local broadcast listings, and/or to help you find a local church in your area. If you choose not to allow the Application to gather such information, you have the option to manually enter a ZIP code.
To ask questions or comment about this Privacy Policy and our privacy practices, contact our Customer Service Manager at customerservice@lakewoodchurch.com. Our Privacy Officer is accountable for the privacy practices of Lakewood Church; Joel Osteen Ministries; and our affiliates in our global ministry. If you have a complaint about our collection, use, management, or disclosure of personal information, please contact our Privacy Officer at privacy@lakewoodchurch.com, or Privacy Officer
Joel Osteen Ministries
3700 Southwest Freeway
Houston, Texas
77027 USA
In Canada
Joel Osteen Ministries, Canada’s Privacy Officer is accountable for the privacy practices of Joel Osteen Ministries, Canada. If you have a complaint about our collection, use, management or disclosure of your personal information, please contact our Privacy Offer at privacycanada@joelosteen.com or by mail at:
Joel Osteen Ministries, Canada;
PO Box 9000
STN Terminal
Vancouver, BC V6B 4E2
If you would like to make a complaint about the privacy of your data to a regulatory body, you can contact the Office of the Privacy Commissioner at 1-800-282-1376.